How Mystery Shopping Can Benefit Your Business

In doing so, we will determine: 

A) How your customers are being treated, first hand

B) How your cash flow is being affected

C) How your assets are being maintained. We’ll tell you if your business was clean, if your employees were in uniform, right down to litter in the parking lot and smudges on the windows. 

Businesses that utilize our shopping services are interested in offering their customers the best customer service possible. The opinions of  our shoppers allow business owners and management to make changes to improve  or sustain their bottom line. Mystery Shopping is a cost efficient way to get a bird’s eye view on employee performance, cash flow and customer service. 

Our mystery shoppers provide valuable information from your employees’ dress to their demeanor. We’ll let you know if your employees are friendly, dependable and honest. 

Steps to successful shopping: 

1. We’ll create an evaluation form tailored to your company’s  specifications. Every company is unique - which means they all want to know different information about how their businesses are being maintained. Our evaluation form will contain questions, ratings and comments and/or suggestions that relate directly to the concerns you want to address and analyze. 

 

2. A confidential, unidentified shopper visits the business, just as a regular customer would, to evaluate all criteria of interest to the client. These shops can take from 10 minutes to overnight, depending on the criteria requested and the type of shop. 

 

3. Once the shop is complete and data has been collected by the shopper, the evaluation form is then sent to corporate headquarters for copying and disbursement to the client via mail, fax or e-mail.